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When will my product arrive? 

• Once your tracking number has been emailed to you, please track your item by going here, to parcelsapp.com/en.

• Allow for up to two days for a tracking number to be emailed before reaching out. 

• Refer to the Shipping info page for further details.

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How many days do I have to return my product?​

• You can return most items for a refund or store credit within 15 days of delivery

  • NOTE: If it is past the 15 days please send an email directly to customer care at info@shoprhod.com

• Refer to the Customer Care Center to start the process 

• Refer to the General Return Policy page for more information.

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Is there anything I cannot return?

• Yes, You may not return the following:

  • ​Clearance items

  • Gift cards

  • Personalized items

  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)

  • Items you have already assembled

  • Items marked “Non-Returnable” on the sale page

  • Upgraded shipping charges (expedited, express, room of choice, etc.)

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I received the wrong item, what should I do?​​

• Should you ever receive the wrong item we will simply replace it for you or issue you a full refund.

• Go to the Customer Care Center to start your item replacement request. 

• Refer to the General Return Policy page for more information.

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